Scanning & PDFs
Camera access, importing pages, image quality, folders and PDF export.
View answers ↓DocScanly Support
Quick answers for scanning, PDF export, purchases, advertising and AI features.
DocScanly Pro
Purchases, restore, subscription management and ad-free access.
Subscription help ↓Contact support
Send the app version, iOS version and a clear description. Never send sensitive document contents.
Open contact form →Answers, without the runaround.
Where are my documents stored?
Your scans, folders and PDFs are stored in DocScanly's local app storage. They leave your device only when you export/share them or deliberately use a Pro AI action.
Why does DocScanly need camera or photo access?
Camera access is used to scan paper. Photo access is used only when you choose to import an existing image. Manage both permissions in iOS Settings → DocScanly.
How do I create a PDF?
Open a scanned document, review and reorder its pages, then choose Export PDF. Free users may be asked to complete the clearly displayed rewarded-ad steps; Pro users export without ads.
How do I restore DocScanly Pro?
Open DocScanly Settings or the Pro screen and tap Restore Purchases. Use the same Apple ID that originally purchased the subscription.
How do I cancel or manage my subscription?
On iPhone or iPad, open Settings → your name → Subscriptions → DocScanly. Uninstalling the app does not cancel a subscription.
Why is a purchase price different in my country?
Apple displays and charges the final localized price and currency for your storefront, including applicable taxes. The purchase screen is the authoritative price.
How are AI features used?
When a Pro user chooses Summarize, Ask or Translate, the relevant OCR text is sent securely to our service and OpenAI for that request. AI is never called for free users and is not run silently in the background.
How can I change advertising privacy choices?
Where required, open DocScanly Settings and use the AdMob privacy-options row. Available controls depend on your region. DocScanly does not request Apple's cross-app tracking permission.
What should I include in a support request?
Include your device model, iOS version, DocScanly version, the action you attempted and any visible error. Do not attach confidential documents, passwords or payment details.
Contact DocScanly
Your message goes directly to the DocScanly support team. We generally respond within two business days.